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Privacy Policy
1. Introduction
Netwise Financial Pte Ltd, commonly referred to as "Netwise," ("we", "us" or "our") is the provider of a comprehensive digital solution tailored to address the financial needs of small and medium-sized enterprises. This Privacy Framework is dedicated to unveiling our approach to handling information, whether collected during your interaction with our web presence at www.netwisepayments.com ("Website") or accessed through partner websites (collectively denoted as our "Services") and our app, which can be found at app.netwisepayments.com.
This framework takes you through the intricacies of our data collection practices, clarifies the intentions guiding data utilization, expounds on the intricacies of data storage and retention, reveals our collaborations concerning data sharing, elucidates our utilization of tracking technologies and communication channels, underscores our rigorous security protocols, outlines your prerogatives and entitlements pertaining to your data, accentuates our commitment to safeguarding the privacy of minors, and lays out a path for addressing any concerns you may have regarding this Framework or the handling of your personal data.
We strongly encourage you to review this Privacy Framework carefully to ensure a complete understanding of its provisions. If any aspect does not align with your expectations or requirements, we recommend refraining from using our Services.
2. Information Collection
We collect the following main categories of information (and to the extent one or more of them may enable the identification of a specific person or is linked to such potentially identifying data, we will deem it "Personal Information"):Information You Provide.You may provide us Personal Information such as your name, e-mail address, phone number, and hashed password when you use our Services, create a user account, or contact us.
3. Information Use
We use your Personal Information as necessary for the performance of our Services; for complying with applicable law; and based on our legitimate interests in maintaining and improving our Services and offerings, understanding how our Services are used, optimizing our marketing, customer service and support operations, and protecting and securing our users, ourselves, and members of the general public.
Specifically, we use Personal Information for the following purposes:
- To facilitate, operate, and provide our Services
- To authenticate the identity of our users, and to allow them to access and use our Services
- To provide our users with assistance and support
- To further develop, customize and improve the Services and your user experience, based on common or personal preferences, experiences, and difficulties
- To contact our users with general or personalized service-related messages (such as password-retrieval) or with promotional messages (such as newsletters, special offers, new features etc.) and to facilitate, sponsor and offer certain events and promotions
- To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error, or any illegal or prohibited activity
- To enforce our Terms of Service and any other agreements between you and Netwise
- To comply with any applicable laws and regulations
4. How We Share Your Information
In connection with the Netwise Services, we may share some of your Personal Information with the following entities:
Netwise Service Providers
We collaborate with carefully chosen third-party entities and individuals to provide complementary services that support our operations. These services encompass hosting and server co-location, data analytics, marketing and advertising, data and cyber security, fraud detection and prevention, payment processing, email and SMS distribution, monitoring services, session recording, and advisory services in areas such as business, legal, and finance (collectively referred to as "Service Partners"). Some of these service providers may be located outside your country of residence.
Depending on their respective roles and contributions to enhancing our services, these Service Partners may have access to your Personal Information. However, they are restricted to utilizing it solely for the purposes directly related to their involvement in facilitating and improving our services.
Shopify
We may share your personal information with Shopify, the platform that hosts our app. Shopify uses this information to deliver the services you request, enhance their platform, and ensure compliance with applicable laws and regulations.
Business Transfers
In the event of any significant change in control at Netwise or any of its affiliated entities, whether through merger, acquisition, or the purchase of a substantial portion of assets, your Personal Information may be disclosed to the parties participating in such an event. If we anticipate that this change in control could have a material impact on your Personal Information currently held by us, we will promptly inform you of the event and provide you with potential options through email or prominent notices within our Services.
Legal Compliance
We may reveal specific Personal Information or grant government and law enforcement authorities access to it, as required by a subpoena, search warrant, court order, or similar legal mandate, or in accordance with relevant laws and regulations. This disclosure or access may be necessary when we hold a sincere belief that it is a legal obligation or is appropriate in the context of initiatives aimed at investigating, preventing, or addressing confirmed or suspected instances of unlawful activities, fraud, or other misconduct.
Protecting Rights and Safety
We may share your Personal Information with others if we believe in good faith that this will help protect the rights, property, or personal safety of Netwise, any of our users, or any members of the general public, and when sharing is pursuant to your explicit consent.
5. Retention and Protection of Information
We retain your Personal Information only for the duration of its original purpose, such as providing services, resolving disputes, legal compliance, and business operations. Importantly, we do not retain your data once you choose to end the service or stop using our services. However, please be aware that certain data may still be subject to legal retention requirements even after discontinuing our services.
We implement administrative, technical, and physical safeguards to protect your Personal Information. Only authorized staff members have access to your data. Information transmitted between your browser and our platform is secured with SSL/TLS encryption. While we strive for data security, please be aware that internet transmission carries inherent risks, and we cannot guarantee absolute security. You are responsible for keeping your access passwords confidential.
6. Cookies and Session Trackers
In the operation of both the Website and the Services, we utilize cookies and similar session tracking technologies, collectively referred to as "Session Trackers." These Session Trackers serve several essential functions:
Enhancing Website Functionality:
Session Trackers provide added functionality to the Website, contributing to a tailored user experience and assisting in more precise analysis of Website usage for research and product development purposes.
Security and Navigation:
We may place Session Trackers on your device to enhance security, improve Website and Services navigation, and personalize your overall experience.
If you wish to opt out of accepting Session Trackers while using the Website or Services, you can adjust your settings via your website or mobile browser. Typically, you can find this option in the "Help," "Tools," or "Edit" section of your browser. However, it's important to note that disabling Session Trackers may limit access to certain parts of the Website or Services and may affect their functionality. For this reason, we recommend keeping Session Trackers enabled to fully enjoy the features offered by the Website and Services.
7. Managing Your Preferences
Our aim is to make communication with you effective, whether through marketing materials or our website. We recognize that your preferences may evolve. Here's how you can customize your settings:
We may utilize your Personal Information to send you marketing or promotional communications through mail or email. Should you prefer not to receive these emails, you can opt out by following the instructions in any promotional email or by contacting us. Be aware that opting out may result in missing information about offerings that could pique your interest. Please allow us up to five to ten (5-10) business days to process opt-out requests.
8. Accessing, Updating, and Correcting Your Information
If you are a registered user of our Services, you have the ability to keep your information accurate and up-to-date. Simply log in to the Website or the Services and make the necessary changes through your account. This empowers you to review, edit, and correct specific types of information whenever you need to.
9. Social Media
You can discover more about our Services on our social media platforms like LinkedIn and Twitter. It's important to note that any information you share on these platforms is visible to all users, so avoid posting sensitive information. Make sure to review the terms of use and privacy policies of these social media sites, as they may differ from our own policies.
10. Children Under 13 Years of Age
Our Services are not intended for individuals under the age of 13, and we do not knowingly gather information from anyone in this age group. If we discover that a child under the age of 13 has supplied us with Personal Information, we will take immediate steps to prevent and prohibit such usage. Additionally, we will make every effort to promptly delete any Personal Data associated with such a child from our records.
11. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us by email at legal@netwisepayments.com
12. Changes to This Privacy Policy
Please take the time to carefully review this Privacy Policy. Netwise may periodically update this Privacy Policy, and we will indicate the "last updated" date at the bottom of this page to inform you of any changes. These changes will take effect once we post the updated Privacy Policy on the Website. Your use of the Website following such modifications signifies your acceptance of the revised Privacy Policy that is currently in effect. If Netwise makes any significant changes to this Privacy Policy, we will notify you either via email or through the Services before the changes become effective. Your continued use of our Services after receiving such notice implies your agreement with the updated terms.
Last Updated: September 14, 2023
